Shipping and Policies
SHIPPING WITHIN AUSTRALIA:
(as of October 2021) Australian shipping is free over $99. Under $99 will incur a flat fee of $7.
Express shipping on any order will be $15 and will be sent same or next day, depending on the time the order is made.
Regular orders will be sent within 2-3 days. I use regular Australia Post unless otherwise notified.
Most orders are sent from Sydney.
All items within Australia will have tracking automatically added - you will get a tracking number with your shipping notification.
If an item is lost in the post and no tracking activity is visible after an appropriate period of time (2 weeks within Australia), I am happy to talk to you and sort something out - A resend of the item is available one time only.
If an item has arrived in an unsatisfactory condition due to postage mis-handling, simply take a photo and get in touch, I am happy to replace it.
Please make sure the email address supplied with your order is current. I sometimes need to get in touch regarding orders, particularly custom orders, and if I don't get a reply, I will send the order when I see it as complete. In these cases, if a customer is unhappy, no refund or resend is available, unless payment is arranged.
Please make sure the postal address supplied is correct. If an item is returned unable to be delivered, and the fault is with the address or details supplied, postage will need to be paid by the customer.
When purchasing a digital product, the files are available for immediate download, and as a result, all sales are final.
NEW ZEALAND SHIPPING:
Shipping to NZ is $18 and free over $150.
All orders are tracked.
International shipping (rest of the world, outside of NZ) is $29 and free over $250.
All orders are tracked.
Please be aware of your own country's custom and import fees / taxes, you will be responsible for any import costs incurred at your end.
If you are unhappy or under any misunderstandings about our products, I am more than happy to help out in any way I can, simply get in touch and I'll be happy to discuss options.
Customised items: sales are final, no returns available, however I will be in touch with you throughout the custom order process to insure you are happy before sending the item.
If an item has arrived in an unsatisfactory condition, simply take a photo and get in touch, I am happy to replace it.
If an item is lost in the post and an appropriate period of time has passed (2-3 weeks for domestic shipping, 1 month for International), I am happy to resend it - This is available one time only, provided postage is paid for again.
Custom Orders: I am happy to discuss custom orders, please get in touch if you want something made just for you.
Your information will never be supplied to any other source. At every step of the way you have the option to withdraw consent to contact you.
If you would like more information or would like to make a complaint or if you require further information, you can contact us at firstname.lastname@example.org or by mail to Eveleigh St Arana Hills QLD