Shipping and Policies
(as of July 2022) FREE world-wide shipping.
I have been working for a while to bring a local option worldwide, and as of July 2022, I can now print and ship locally world-wide, saving on carbon emissions, time and postage costs.
As prints no longer ship from my home, prints are sent as-is in minimal plastic packaging from printers around the world. Thank you gifts and messages will be received digitally after ordering, and if you have any issues with quality or packaging upon arrival, please let me know so I can get in touch with the appropriate printer.
Orders are processed and shipped within 2-4 days.
All orders will receive tracking.
If you need an order express or prioritised, please let me know.
If an item is lost in the post and no tracking activity is visible after an appropriate period of time (2 weeks within Australia), I am happy to talk to you and sort something out - A resend of the item is available one time only.
If an item has arrived in an unsatisfactory condition due to postage mis-handling, simply take a photo and get in touch, I am happy to replace it.
Please make sure the email address supplied with your order is current. I sometimes need to get in touch regarding orders, particularly custom orders, and if I don't get a reply, I will send the order when I see it as complete. In these cases, if a customer is unhappy, no refund or resend is available, unless payment is arranged.
Please make sure the postal address supplied is correct. If an item is returned unable to be delivered, and the fault is with the address or details supplied, postage will need to be paid by the customer.
When purchasing a digital product, the files are available for immediate download, and as a result, all sales are final.
REFUNDS:
If you are unhappy or under any misunderstandings about our products, I am more than happy to help out in any way I can, simply get in touch and I'll be happy to discuss options.
Customised items: sales are final, no returns available, however I will be in touch with you throughout the custom order process to insure you are happy before sending the item.
If an item has arrived in an unsatisfactory condition, simply take a photo and get in touch, I am happy to replace it.
If an item is lost in the post and an appropriate period of time has passed (2-3 weeks for domestic shipping, 1 month for International), I am happy to resend it - This is available one time only, provided postage is paid for again.
GENERAL FAQ:
Custom Orders: I am happy to discuss custom orders, please get in touch if you want something made just for you.
PRIVACY POLICY:
Your information will never be supplied to any other source. At every step of the way you have the option to withdraw consent to contact you.
If you would like more information or would like to make a complaint or if you require further information, you can contact us at rebecca@roomtowonder.com.au or by mail to Eveleigh St Arana Hills QLD